As a business owner, customer satisfaction should be a priority. As such you do not want to say words that will hurt and distract your potential clients from you. The proper mindet of a business minded person seeks to make sure that the business communicates properly, speaks the right words and act the right way.
One other thing business owners should put in mind is that there are many competitors. These competitors will keep striving hard and putting loads of effort to over take others. As customer satisfaction is a race, they may eventually over take you if you don't do what it takes to maintain your clients and get more sales.
Let us learn ten words to avoid when handling transactions with your customers.
1. Honest.
2. Frank
3. Trust me
4) sorry to bother you: if you are sorry to bother them, why call, text or chat them? Calling, texting or chatting them was intentional, you don't have to be sorry. if you are sorry, why not drop the call or withdraw from getting their attention.
You can start a conversation like this " good day, how are you? I hope you are enjoying your weekend with family and friends.
I currently purchased a product and I know it will be a great benefit to you if you purchase.
It does this and that and it will save you the stress of this and that. if you are ready to own it let me know. You can as well check my page or website for more info. Thanks'
It's that simple.
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