Vacancy: Job Recruitment for Customer Support Agent at JK Recruiter

CUSTOMER SERVICE



JK Recruiter – Our client, a Financial Technology Company is recruiting to fill the position below:



Job Position: Customer Support Agent



Job Location: Lagos



Job Description

We are urgently in need of a Customer Support to offer support to financial products and services who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.



Qualifications

ND / HND / BSc in any dicipline

Computer Science Background.

Related Expereince.



Core Responsibilities

Provision of first level helpdesk support for product offerings

Receive, document and resolve clients/subscribers complaints.

Escalate clients / subscribers complaints as applicable to support or help desk.

Telephone and e-mail marketing of product features and enhancements to clients / subscribers.

Maintain appropriate logs of operational activities.

Professional management of Incoming and Outgoing correspondence via telephone & Post mail

Professional reception & attendance to guest & visitors.

Collate and provide a report to appropriate unit

Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.



How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as subject of the email.